You will have the customer's contact details on the job confirmation email. If you are running late to your job, please call the customer immediately, apologise and confirm your new arrival time. If they are unable to provide access due to the later arrival time, try to reschedule with the customer and inform Housekeep Support of any changes so we can re-book and update your availability.
If the customer is not able to reschedule let Housekeep support know and we will contact the customer to resolve.
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